Dispute Resolution Policy

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints

We consider complains about

Credit, finance and loans


What happens if you want to complain?

 If you have concerns about whether we have complied with the Privacy Act or this privacy Policy when collecting or handling your personal information, please write to, Complaints Officer, Level 1, 143 Glenhaven Rd, Glenhaven NSW 2156. Your complaint will be considered by us through our Internal Complaints Resolution process. We will acknowledge your complaint within 24 hours, and we will respond with a decision within 30 days of you making the complaint. If we need to investigate your complaint and require further time, we will work with you to agree to an appropriate timeframe to investigate. We will provide you with information concerning referring your complaint to the Australian Financial Complaints Authority if we cannot resolve your complaint.

If there are circumstances which have left you unsatisfied with our service, we encourage you to contact us to discuss these. We will attempt to resolve your complaint promptly, and will keep you updated of the progress.

You can reach us by:

Telephone: 0498 995 608
Email: applications@fsfsolutions.com.au
Post: Level 1, 143 Glenhaven Rd, Glenhaven NSW 2156